Terms & Conditions
These terms apply to work carried out by RapidFix Solutions.
Quotes and pricing
A diagnostic attendance fee is advised when you book and is credited toward the repair if you proceed. Repair work is quoted before it starts and additional work is only carried out with your approval.
Bookings and cancellations
Appointment times are indicative and may shift where an earlier emergency callout runs long. We will keep you informed. Please give us as much notice as possible if you need to cancel or reschedule.
Parts and workmanship
We use genuine or manufacturer-approved parts. Parts carry the manufacturer's warranty and our workmanship is warranted for the period stated on your invoice. Warranty does not cover misuse, damage by others or unrelated faults.
Access and safety
Safe access to the equipment must be available. Where access is unsafe or restricted we may need to reschedule. Any appliance deemed unsafe may be isolated or tagged out in accordance with our safety obligations.
Payment
Payment is due on completion unless other arrangements have been agreed in writing. Commercial account terms are available on request.
Liability
Nothing in these terms excludes rights you have under Australian Consumer Law. Beyond those rights, our liability is limited to re-performing the service or refunding the amount paid for it.