Privacy Policy
This policy explains how RapidFix Solutions handles your personal information.
Information we collect
We collect the details you give us when booking or enquiring: your name, phone number, email address, service address, equipment details and any photos or descriptions you send about the fault.
How we use it
Your information is used to schedule and carry out the service, order parts, issue quotes and invoices, and follow up about the work. We may contact you about a service reminder if you have asked us to.
Who we share it with
We share information only where it is necessary to deliver the service — for example with a parts supplier or a manufacturer processing a warranty claim. We do not sell your information to anyone.
Storage and security
Records are kept in our job management and accounting systems for as long as required for warranty, tax and legal purposes. We take reasonable steps to protect them against loss, misuse and unauthorised access.
Access and corrections
You can ask us for a copy of the information we hold about you, or ask us to correct it, at any time. Contact us using the details below and we will respond within a reasonable timeframe.
Contact us
RapidFix Solutions, 113 East Street, Hadfield VIC 3046. Phone 0424 127 717 or email rapidfixsolutions1404@gmail.com.